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Why Axway B2B Cloud Services?
No matter what level of service you choose, Axway B2B Cloud Services provide the deployment agility and reliability needed to ensure SLAs.
Deploy on your terms
Choose infrastructure-only private SaaS, fully managed, powered by MS Azure, AWS, or hybrid deployment
Focus on business
Have full confidence in your B2B/EDI cloud operations and availability with systematic upgrades so you can concentrate on revenue-generating activity
Control your costs
Enjoy a tiered subscription package with predictable fees and be protected against unexpected maintenance, insufficient human resources, or other expenses
Access value-added services
Take advantage of additional Axway B2B integration services such as Axway eInvoicing, PEPPOL, B2B API Service, and Axway Business Network (VAN)
Minimize downtime
Let Axway handle the risks of cyberattacks, human error, or system disruption and avoid reshuffling your team to cover unforeseen operational gaps
Scalability and elasticity
Meet growing B2B demand, whether it's running more transactions, reinforcing traditional EDI business, leveraging new API-driven processes, or expanding geographically
Axway B2B Cloud Services give you flexibility to select an optimal service level across the management spectrum with reversibility if your strategy changes.
What you get
Axway B2B Cloud Services provide everything you need to support your cloud migration strategy whether you're looking for a private SaaS deployment or fully managed services.
Platform setup
- Cloud provisioning and customer network connectivity
- Create new users, change default passwords
- DMZ (demilitarized zone with external-facing services) setup, and public URLs
24x7 monitoring and alerting
- Ensure components are operational and available
- Get notifications on incidents impacting infrastructure and server components
- Implement capacity management and reporting
Level 3 support for platforms and software
- Respond to defects and customer enhancement requests (CERs)
- Route issues to Axway Solution Management and R&D
Infrastructure, security, and software maintenance
- Preserve servers, network components, databases, and operating systems
- Receive application and software patches plus routine upgrades
- Be protected with stringent Axway security policies and OS upgrades
Run activities
(Not available with Private SaaS)
- Gain full transmission monitoring
- Receive 24x7 email notification for transmission incidents
- Get error handling, troubleshooting, and issue resolution support
- Validation and testing for flows, maps for upgrades
Business Service Requests
(BSRs not available with Private SaaS)
- Onboard partners, manage certificates, and configure transaction flows
- Take advantage of monthly BSR hours included with subscription
- Purchase additional BSRs in blocks
Starting your B2B Cloud Service. A simple, step-by-step process.
1. Scope your requirements with our experts
Meet Axway team at kick-off meeting to agree on subscription levels, options, and production GoLive date objective.
2. Allow access to your back-end systems for integration and support
Technical access to Axway Cloud Services is granted with the first non-prod environment. Subscription starts.
3. Develop a disaster recovery plan with Axway
If applicable, and often recommended, the DR plan and related requirements are set together with Axway experts.
4. Conduct testing and go-live of the production environment
Confirm delivery and testing of different remaining environments including production.
5. Receive proactive support and maintenance
Your B2B Cloud Services are now fully operational with 24x7x365 monitoring and follow-the-sun support.
6. Receive usage reports and submit your business requests
Grow adoption of your B2B service and make ad hoc Business Service Requests (BSRs) as your business evolves.
Understanding B2B cloud services
What are B2B cloud services?
B2B cloud services allow your IT team to leverage dedicated experts for running your B2B/EDI operations. We proactively eliminate B2B outages with SLA guarantees, 24x7x365 monitoring, security, and comprehensive cost-effectiveness to allow you to focus on your business.
What does Axway do for your B2B/EDI operations?
For all Axway Cloud Services subscriptions, Axway provides customer’s solution as private SaaS (software-as-a-service) and manages the run activities of the platform. When services are purchased, Axway manages all implementation and modification tasks of customer flows and other configurations on the solution layer. Different options and service levels are available with partial or full delegation of the run activities to Axway.
What kind of choices do I get with B2B cloud services?
A good cloud service provider offers tiered packages depending on need. For example, Axway offers four services packages to meet our customers' everyday integration requirements. Packages include Silver (24x365/99.5% availability with priority restoration from 1-10 business days), Gold (24x365/99.99% availability with priority restoration from 6 hours - 5 business days), and Platinum (24x365/99.99% availability with priority restoration from 4 hours - 5 business days).
What are the benefits of B2B cloud services ?
Managed cloud services help you overcome the complexity and cost of effectively managing and securing your cloud. For instance, Axway B2B Cloud Services offer:
- Improved security. Leverage Axway security investments and ability to keep current with the latest standards.
- Increased visibility. Monitoring that allows you to anticipate risks to your SLAs and adjust accordingly.
- Greater availability and scalability. Adjust the cloud resources you purchase from Axway as your cloud requirements shift to meet the needs of users and your business.
- Reduced costs. You get the ability to outsource the technology and staff required to leverage cloud solutions effectively at scale, enabling you to pay only for the services you consume.
How to choose the right B2B cloud services?
Look for a B2B cloud services provider who is the industry standard and knows what's best for your customers. Depending on your business profile and your mission-critical services and associated systems, the right team will help you choose the relevant SLA for your critical flows with your partners or the specific compliance requirements you may have.
Organizations succeeding with Axway B2B Cloud Services
Giving healthcare providers seamless data-sharing in the cloud
OneHealthPort delivers a secure gateway for API-driven communication, supporting 75,000 healthcare organizations with collaboration solutions.
Optimizing complex production and supply processes
Pöppelmann implemented a central communications and transaction hub based on a secure, managed private cloud for customers, partners, and locations worldwide.
“The elasticity of the cloud and the flexibility of Axway Managed Cloud Services for B2Bi were a perfect combination to help us meet our business requirements in a timely manner.”